Twitter vs Facebook
Hello world, it is no news that Facebook and Twitter have been battling for years trying to one up the other. Recently Facebook just came out with a feature called Facebook messenger which acts like a messaging app by its self, well linked to your Facebook account. This was the perfect app as you do not need to log into Facebook in order to send a message to someone but just one click or tap and you immediately accessing all your Facebook contacts and ready to start messaging.
So today I came across the announcement from Twitter that they are releasing a new direct messaging button to privately message businesses. Seems like Twitter is joining the race of private messaging finally.
Twitter – Direct message button
How will this work? Well businesses can add a link into a tweet which will be a call-to-action link. Clicking on this link will allow customers to immediately start Direct Messaging with the business. for example .
So to all my Twitter lovers out there, keep an eye out for that direct message link it will make your life drama-free or much easier, so you can keep any personal information just between you and the business.
Twitter fun fact.
Twitter is reported to be the place where 80% of their inbound customer service requests happen. This is the go to platform where businesses monitor with a close eye for any positive and negative comments. If you have a problem with a businesses particular service, I recommend using Twitter as they will immediately attend to your needs no questions asked and strive to keep up a good reputation with customers.
It has definitely been an interesting journey to see the growth of both Facebook and twitter through-out the years and I am excited to see what the future holds for both platforms and hope that this rivalry brings new innovation to one another and a better user experience to us all. Until next time hoomans, strive big or don’t strive at all.